Customer Service

We are frequently asked questions with regard to our cookware products and have listed the most commonly asked questions we receive from customers below.


Care Instructions

Cooking Tips


Need some more help?

Please complete this enquiry form and our Customer Care team will get back to you as soon as possible. Alternatively, you can contact our Customer Care team directly on 1800 351 565.

Our Customer Care team is available Monday - Friday. The Customer Care team will respond to every query received.
Please check your junk mail for a response from our team. We are finding that some emails are landing in junk mail and are not seen by the recipient.
If you are enquiring about an online order, please submit your query with the email address used for your order.

Please note that our office will be closed over the Christmas period to give our staff a well deserved break from noon Thursday 23rd December, re‑opening Thursday 30th December with reduced hours and contact available via email only.

Our office will resume normal operations from Monday 10th January.

We wish you all an enjoyable holiday period.