Customer Service

We are frequently asked questions with regard to our cookware products and have listed the most commonly asked questions we receive from customers below.


Care Instructions

Cooking Tips


Need some more help?

Please complete this enquiry form and our Customer Care team will get back to you as soon as possible.

Our Customer Care team is available Monday - Friday. The Customer Care team will respond to every query received.
Due to the COVID-19 pandemic, we are experiencing a larger volume of customer queries and our response time is taking longer than usual. We will respond to every query and ensure that any issues are rectified.
Please check your junk mail for a response from our team. We are finding that some emails are landing in junk mail and are not seen by the recipient.
If you are enquiring about an online order, please submit your query with the email address used for your order.