Shipping and Delivery

Please allow 10 business days after receiving your dispatch email before contacting us regarding your order. We also recommend downloading the Australia Post tracking app to your phone for up to date information about your parcels.

Please refer to Australia Post for their service updates page here. Please note our time frames vary to ensure we can pick & pack with accuracy.

Information on Australia Post delivery times, tracking and service disruptions can be viewed on their website service updates page here.

Christmas Delivery 2023

Place orders by the below dates to ensure delivery before Christmas:

STATES VIC, NSW, QLD, ACT, SA, TAS WA & NT
Standard Parcel Post 16 December 2023 14 December 2023
Express Parcel Post 20 December 2023 19 December 2023

  

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Which carrier partners with circulon.com.au?

We use Australia Post.

Can I track my order?

Yes. When our warehouse team despatch your parcel you will be emailed a unique tracking code and link to the Australia Post eParcel portal.

Do you send products to overseas addresses?

No. At the present time we cannot send items outside of Australia.

Do you mail products to PO Box addresses?

Yes.

How will I know if you have got my order?

You will receive a confirmation email, right after you complete an order on our website.

How will I know if my order has been dispatched?

When your order is dispatched from our warehouse you will be sent an
email notification to update you on the status of your order. You will
also be provided with your Invoice.

What if I made a mistake and want to change my order?

Once payment has been made and your order has been processed, updates to the order are not possible.

You can request to cancel your order, however this will only be
possible if the Customer Service Team confirm that your order has not
yet been dispatched.

Please remember, we strive to get your order out of our distribution centre within 12-48 hours of you placing your order.

To contact the Customer Service Team to for a cancellation, use our
enquiry form and select “request a cancellation”, ensuring to include
your order number and order details. You will be contacted and advised
if your order has not been dispatched and can be cancelled or not.

What if I have received a damaged product or the wrong item?

Contact our Customer Care Team using the enquiry form who will discuss the quickest way to get your problem resolved.

If I return an item to Circulon, will I get reimbursed for shipping costs?

No, unless it is due to our mistake, your shipping costs will not be refunded.