Facebook
  • Which carrier partners with circulon.com.au?
  • Can I track my order?
  • Do you send products to overseas addresses?
  • Do you mail products to PO Box addresses?
  • How will I know if you have got my order?
  • How will I know if my order has been dispatched?
  • What if I made a mistake and want to change my order?
  • What if I have received a damaged product or the wrong item?
  • If I return an item to Meyer, will I get reimbursed for shipping costs?

 

Which carrier partners with circulon.com.au?

We use Australia Post.

 

Can I track my order?

Yes. At the point in time our warehouse team dispatch your parcel you will be emailed a unique tracking code and link to the Australia Post eParcel portal.

 

Do you send products to overseas addresses?

Yes. We ship to New Zealand from our Australian warehouse.

 

Do you mail products to PO Box addresses?

Yes.

 

How will I know if you have got my order?

You will receive a confirmation email, right after you place an order on our website.

 

How will I know if my order has been dispatched?

You will receive a dispatch email and invoice, when your order is dispatched from our warehouse.

 

What if I made a mistake and want to change my order?

You can request to cancel your ordered provided the order has not yet been shipped.

To cancel an order please contact our Customer Care Team using the enquiry form below and request a cancellation. Please include your order number.

Our business hours are Monday to Friday 9am to 5pm (AEST), excluding public holidays.

Please remember, we strive to get your order out of our distribution center within 12-48 hours of you placing your order.

 

What if I have received a damaged product or the wrong item?

Contact our Customer Care Team using the enquiry form below who will discuss the quickest way to get your problem resolved.

 

If I return an item to Meyer, will I get reimbursed for shipping costs?

No, unless it is due to our mistake, your shipping costs will not be refunded.

 

Need some more help?

Please complete this enquiry form and our Customer Care team will get back to you as soon as possible. 

Enquiry